Terms of service
Last updated: 2026-08-20
Alexander, Koh Phangan, Thailand
Who provides this service
RoomTour Video is a one-person service run from Koh Phangan, Thailand. Every question reaches a human at hello@roomtourvideo.com. These terms are the whole agreement between you and us for the service described below.
What you buy
A one-time purchase, not a subscription. We turn photos of your property into a short promotional video tour and deliver the files to your email, usually within hours of payment and normally the same day. The exact price is shown on your page before you pay.
Your photos and your rights
We only work from photos you send us or photos published on your own website. At checkout you confirm that you own the property and hold the rights to these photos. The photos stay yours; we use them only to make your video, and if you ask us to delete them, we delete them right away.
The finished video
Once you have paid, the finished video belongs to you. Publish it anywhere, forever, with no extra fees. Every video carries a small visible “Video created by AI” note, which advertising rules in Thailand and the EU require for AI-made promotional video. We never remove this note.
Payment
Payment is handled by Creem, our payment provider and the merchant of record: Creem legally sells to you, processes your card and issues your receipt, so the charge on your bank statement appears from Creem and not from RoomTour Video. We never see or store your card details.
Revisions and refunds
One revision is free: tell us which rooms to swap or re-order and we redo the cut. If the video is not right for you, we refund the payment on request, no questions and no forms.
What we do not promise
We are honest about limits: we do not promise more bookings or a higher ranking on any platform. And we only sell what your photos honestly support; if they are not enough for a good video, we say so instead of charging you.
Our responsibility
We provide the service with care, but our total liability for any claim is limited to the amount you paid for the video. Nothing in these terms takes away rights the law gives you.
Changes, law and contact
If we change these terms, the date above changes with them; the terms in force when you paid are the ones that apply to your purchase. These terms are governed by the law of Thailand. Questions: hello@roomtourvideo.com.